Sustainable Automation in Financial Services: Evaluating Chatbot Efficiency, Equity, and Experience in Costa Rica’s Digital Transformation. Studia Universitatis Vasile Goldiș Arad, Seria Științe Economice, [S. l.], v. 36, n. 3, p. 92–127, 2026. Disponível em: https://publicatii.uvvg.ro/index.php/studiaeconomia/article/view/910. Acesso em: 19 aug. 2026.